Policy Center
Returns & Exchanges
We want you to fence with confidence. Our policy is straightforward — here's everything you need to know.
30 Days
To Return Items
$10.00
Exchange Shipping
Direct
Refund Processing
Exchange Policy
Swap for the right size or item
- Send your item back with a copy of the original invoice, noting what you'd like in exchange. We'll ship your replacement as soon as inspection is complete.
- A $10.00 shipping fee applies to all exchanges — unless the error was ours or you received a defective item.
- All exchanges must be unused, in original condition, and uniforms must be neatly folded. Any stains, scratches, or marks may result in refusal or a restocking fee.
- Clearance and sale items are not eligible for exchange under this policy.
30-Day Window — No Exceptions
Please inspect your merchandise immediately upon arrival. Failure to check items promptly will not extend the 30-day limit.
Please inspect your merchandise immediately upon arrival. Failure to check items promptly will not extend the 30-day limit.
Customized Items Cannot Be Returned
Masks, bags, and uniforms with custom names or embroidery cannot be returned if ordered in the wrong size or style.
Masks, bags, and uniforms with custom names or embroidery cannot be returned if ordered in the wrong size or style.
Return Policy
Get a refund to your original payment method
- Include a copy of your original invoice with all returns, noting your intent to return. Refunds are issued promptly to the same card used for purchase.
- Items must be unused, in original condition. Uniforms should be neatly folded. Marks or damage may result in refusal or a restocking fee.
- Partial kit returns: You'll be refunded the difference between the kit price and the regular (non-discounted) price of items kept. Kit discounts only apply to complete kits.
- Shipping fees are non-refundable on all returns.
Fee Structure & Overview
Quick reference for return and exchange costs
| Service Type | Fee Details |
|---|---|
| Standard exchange (customer sizing preference) | $10.00 |
| Exchange due to warehouse error | Free |
| Exchange due to defective merchandise | Free |
| Original shipping fees on returns | Non-Refundable |
Instructions for Returns
Follow this step-by-step process
01
Securely Pack Items
Ensure all items are unused, in original condition, and apparel is neatly folded.
02
Enclose Original Invoice
Include a copy of your original invoice inside the package with clear notes specifying your request.
03
Ship to Warehouse
Dispatch your package to our dedicated facility using the official fulfillment address provided below.
Official Return Address
Prieur US
1826 Kramer Ln, Suite DAustin, Texas 78758
United States