Frequently Asked Questions
Send the item(s) in their original packaging to: Prieur US, LLC, 1826 Kramer Ln, Suite D, Austin, Texas 78758. Include a letter explaining your request, specifying the new size/reference, and your order number. For a single item exchange, include a $10 check for shipping costs.
Send the item(s) in original packaging to: Prieur US, LLC, 1826 Kramer Ln, Suite D, Austin, Texas 78758. Include a letter explaining your request. Upon receipt, we will process a refund to your credit card.
Prieur USA delivers exclusively to US addresses. For any other country, please visit www.prieur-sports.com
Please expect the stenciling and shipping of your uniform to take about one week.
Contact our customer service at bonjour@prieurusa.com Monday to Friday, 9am to 5pm.
Most orders ship same day. Cut-off time is 3 PM Central Time.
Typically 2 to 4 business days. For expedited shipping contact bonjour@prieurusa.com.
Return the product to: Prieur US, LLC, 1826 Kramer Ln, Suite D, Austin, Texas 78758. Our experts will evaluate it and contact you with an update.